Senior Living Recruiting Case Study - Chief Operating Officer

CASE STUDY
Finding an EVP/COO for North Dakota’s leading senior living organization.
SCENARIO
LM Hurley & Associates was retained to conduct a search for a Chief Operating Officer for North Dakota's leading provider of retirement living communities for seniors.
 
At the time of the executive search, the owner-operated this well-established, well-financed, very successful company.  The owner/CEO of the company is also involved in real estate, residential and commercial development, and a REIT he founded.
 
The client had 27 properties and 1900 units in North Dakota, South Dakota, Montana, Minnesota, Nebraska, and Wyoming. Twelve of the buildings are stand-alone memory care facilities.  He also had five developments and acquisitions in his pipeline scheduled to close within 12 months.
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The owner wanted to step back from the operating side of the business to spend more time with his family and focus more on growth initiatives for the company.   He planned to grow the company aggressively by developing and buying existing facilities. He needed a COO to operate the new properties because the finance, development, and acquisitions are what he enjoys – not operations.​
SOLUTION
A nationwide executive search strategy was developed to identify "top performers" in large and mid-sized senior living communities with revenue over $100 million. We targeted senior care providers. Additionally, ideal candidates for this position required:
  • A servant leader with high ethical standards, a decisive self-starter personality, and strong leadership skills
  • Exceptional interpersonal and communication skills to facilitate strong  relationships at all levels of the organization
  • A proven ability to execute on a vision and advance organizational goals and growth.
Of the 318 prospects we contacted and screened, we interviewed 47. After completing reference checks, we narrowed it down to a slate of five candidates we presented to the organization.
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RESULTS
Our client selected three individuals to interview from the five and ultimately chose a candidate that exceeded the executive search specifications. An offer was made and accepted within 60 days of engagement. The new COO joined the organization with over 22 years of success in assisted living, memory care, and skilled nursing.
 
"Our client selected three individuals to interview and ultimately chose a candidate that exceeded initial search specifications."